We help leaders evaluate, understand and execute the necessary change to remain competitive and achieve long-term sustainable growth.
Planning & Strategy: A well defined plan guides your team and drives execution.
XRoad evaluates past plans, capabilities and metrics to understand your company’s history. Company leaders are interviewed to gather needs, insights and expectations. Gathered information is converted to an executive report that helps leadership understand and finalize a plan of action that clearly defines a target market, core uniqueness, strengths to leverage, performance objectives and guidelines.
Execution: Without execution, a plan is an empty promise.
XRoad works with process owners to reveal the road blocks that hinder progress. Processes are measured and evaluated to determine which processes support company objectives and provide the most immediate return to the business. Discipline of execution is established by leveraging technology and process training. Key Performance Metrics are agreed upon to monitor the process flow and adjust towards efficiency.
Customer Experience Management: Customers talk, you should listen.
Customer have found numerous way to share experiences, and usually they share the bad experiences. XRoad helps companies identify key customer touch points and align customer facing employees towards fast resolution. Resolving customer complaints before they escalate is a key driver of customer engagement. We align the team using standard processes and create discipline with the right technology.
HR: Not all managers are created equal - some need help.
XRoad helps HR professionals add business value by identifying and profiling managerial talent that outperforms the pack. Teams are measured and benchmarked objectively to reveal the management landscape. Reports are shared and discussed with each team, empowering the team to prioritize their needs and plans of action. XRoad ensures that business outcomes are at the forefront of all plans, and that all plans add business value.